Cancellation & Refund Policy

1. Overview & Commitment

At BehaveIQ, we strive to deliver best-in-class YouTube intelligence, statistical outlier discovery, and creator insights. We want you to feel completely confident when subscribing to our paid tiers (Pro Growth and Enterprise Studio).

This Cancellation & Refund Policy outlines the terms governing cancellations, refund eligibility, and settlement timeframes through our payment gateway partner, Razorpay.

2. Subscription Cancellation Policy

• Cancel Anytime: You can cancel your paid subscription at any time without penalty or cancellation fees.
• How to Cancel: You can initiate cancellation directly from your Settings > Subscription page in the dashboard, or by raising a ticket on our Support Page.
• Access Post-Cancellation: When you cancel your subscription, your account will remain on the paid plan until the end of your current paid billing cycle (monthly or annual). After that period expires, your account will automatically revert to the Free Starter tier, and you will not be billed again.

3. 7-Day Money-Back Guarantee

We offer an unconditional 7-day money-back guarantee for first-time subscribers to our Pro Growth or Enterprise plans:

• If you purchase a paid subscription for the first time and find that BehaveIQ does not fit your creative workflow, you may request a 100% full refund within seven (7) calendar days of your initial purchase timestamp.
• No cumbersome justification is required. Simply submit a request to our billing desk.

4. Non-Refundable Scenarios

Refunds will NOT be granted under the following circumstances:

• Refund requests submitted after the expiration of the 7-day guarantee period.
• Renewals of monthly or annual subscriptions where the user did not cancel prior to the automatic billing date. (We send automated renewal reminders in advance).
• Accounts that have been suspended or terminated due to violations of our Terms of Service, scraping abuse, or fraudulent activity.
• Users who have fully exhausted substantial heavy API quotas (e.g. over 80% of monthly Enterprise audit limits) prior to requesting a refund.

5. Technical Failure & Double Billing Protection

If you experience a technical error on our platform—such as:

• You were charged twice for the same billing cycle due to a network glitch.
• Your payment succeeded on Razorpay but your account was not upgraded automatically.
• The platform experienced prolonged downtime exceeding 72 consecutive hours during your active paid billing cycle.

Please notify us immediately. In cases of duplicate charges or verified service outages, we will issue a complete refund or proportional credit immediately.

6. Refund Processing Timeline & Method

7. How to Request a Refund

To submit a refund request, choose either of the following channels:

1. In-App Support Ticket: Navigate to the Support tab inside your dashboard, choose category "Billing & Subscription", set priority to "High", and enter your details.
2. Email Us: Send an email from your registered account email to support@behaveiq.in with the subject line Refund Request - [Your Registered Email].

Please include your Razorpay Payment ID (e.g., pay_...) or the receipt email you received at checkout. Our billing team will respond within 24 business hours.